1. Customer must fill out the form completely and must provide a copy of invoice from the store purchased to validate product warranty at the time of RMA request. Any request(s) without required information will be ignored.
2. RMA # is valid for 15 days from the issue date. All product(s) list on the RMA Request Form must receive by Chipco within 15 days. A new RMA # need to be obtained after the validation time. RMA # cannot be reused/duplicated.
3. All return product(s) must securely pack in box with stuffing materials All RMA must be shipped in freight/insurance prepaid. A traceable shipping method is highly recommended. Customer assumes risks of loss/damage in transit.
4. Chipco uses 1-to-1 ratio for RMA return for replacement(s). If customer wants to have a complete package replaced, you must return product(s) in FULL set.
5. All return product(s) for credit/exchange must be in its original color-box including registration card and all accessories (cables, manuals, driver diskette/CD, power adapter/cord...etc.)
6. RMA request(s) for credit and/or exchange can be refused at Chipco's discretion.
7. Customer will be notified for any out-of-warranty product(s), physical damaged product(s), and non-Chipco product(s) that received. Chipco will not responsible for freight/insurance charges for returning the above said product(s). If no instructions from customer within one week, Chipco holds no responsible for the product(s) thereafter.
8. All return product(s) must like-new, no physical damages (including surface scratches and stickers/labels), and in resellable condition. All return product(s) will be inspected.
9. The RMA # must clearly mark on the shipping label for all return package(s). DO NOT PUT RMA # ON PRODUCT DIRECTLY. Any packages without RMA # marked outside will be refused.
10. RMA # will be issued via Phone, Fax, or e-mail whichever is available within 24 hours of request. Turn-around time for RMA replacement(s) is 24-hours from the day the package(s) received by Chipco per availability of the item.
11. Chipco will charge a 20% re-stocking fee for all items non-defective or unused sent back beyond 15 days from the date of purchase. No credit will be issued after 30 days of purchase.
12. DOA (Defected On Arrival) period is 7 working days from the purchase/invoice date.
13. OEM CPUs have 30 day warranty only.
14. Special order items will have no credit or return warranties.
15. Faster or advanced replacement is offered by vendors such as: AOC, SMC, MSI and others. Please click on the appropriate vender link below.

Links to our vendors:

Click here for the Chipco online RMA request form.