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Chipco Tech Support Request


Tech support is also available by phone Monday thru Friday 9am to 6pm at 1.888.322.4472

Please follow and meet the following procedure(s) / requirement(s) for proper RMA process.

  1. Customer must fill out the form completely and must provide a copy of invoice from the store purchased to validate product warranty at the time of RMA request. Any request(s) without required information will be ignored.
  2. RMA # is valid for 15 days from the issue date. All product(s) list on the RMA Request Form must receive by Chipco within 15 days. A new RMA # need to be obtained after the validation time. RMA # cannot be reused/duplicated.
  3. All return product(s) must securely pack in box with stuffing materials All RMA must be shipped in freight/insurance prepaid. A traceable shipping method is highly recommended. Customer assumes risks of loss/damage in transit.
  4. Chipco uses 1-to-1 ratio for RMA return for replacement(s). If customer wants to have a complete package replaced, you must return product(s) in FULL set.
  5. All return product(s) for credit/exchange must be in its original color-box including registration card and all accessories (cables, manuals, driver diskette/CD, power adapter/cord...etc.)
  6. RMA request(s) for credit and/or exchange can be refused at Chipco's discretion.
  7. Customer will be notified for any out-of-warranty product(s), physical damaged product(s), and non-Chipco product(s) that received. Chipco will not responsible for freight/insurance charges for returning the above said product(s). If no instructions from customer within one week, Chipco holds no responsible for the product(s) thereafter.
  8. All return product(s) must like-new, no physical damages (including surface scratches and stickers/labels), and in resellable condition. All return product(s) will be inspected.
  9. The RMA # must clearly mark on the shipping label for all return package(s). DO NOT PUT RMA # ON PRODUCT DIRECTLY. Any packages without RMA # marked outside will be refused.
  10. RMA # will be issued via Phone, Fax, or e-mail whichever is available within 24 hours of request. Turn-around time for RMA replacement(s) is 24-hours from the day the package(s) received by Chipco per availability of the item.
  11. Chipco will charge a 20% re-stocking fee for all items non-defective or unused sent back beyond 15 days from the date of purchase. No credit will be issued after 30 days of purchase.
  12. DOA (Defected On Arrival) period is 7 working days from the purchase/invoice date.
  13. OEM CPUs have 30 day warranty only.
  14. Special order items will have no credit or return warranties.
  15. Faster or advanced replacement is offered by vendors such as: AOC, SMC, MSI and others. Please click on the appropriate vender link below.


Links to our vendors:

3-Com
Abit
Acer / BenQ
Adaptec
AMD
Aoc(EPI)
APC
Asus (Notebooks only)
Casedge (Case & P/S)
Connectgear (Edimax)
Cor Digital
Cornea (Monitor)
Corsair /Memory
Creative Labs
CTX
Diamond
D-Link / Networking Card
ELSA
Fujitsu
Hansol Monitor
HP/Colorado Tape product
IBM / Hitachi
Intel Motherboards
Intel Retail Box CPU
Iomega
Jaton
KDS
Keytronic (Keyboard)
Kingston Memory
LG Monitor
Matrox Graphics
Maxtor
Microsoft Software
Mitsumi
MSI
NEC Monitor

Panasonic (Bigbyte)
Pine Tech
Promise
Relisys (AIM)
Samsung Repair only
Seagate
Shuttle Mother Board
Supermicro
Teac(except Floppy Drives)
Toshiba
Viewsonic
Western Digital
Yamaha Corp.


Click here for the Chipco online RMA request form.



Fast shipping to South Carolina, North Carolina, Virginia, Georgia, Alabama, Tennessee, Kentucky, Florida, and small to large Resellers throughout North America.

Chipco Computer Distributors, Inc.
206 Business Park Blvd, Columbia, SC  29203
888.322.4472 or 803.786.8646
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