Chipco Warranties & Policies
CONVENIENT
ORDERING
Our sales office is open Monday-Friday, 9 AM to 6 PM EST. You may
reach us by calling toll free 1 888 322-4472 or in South Carolina
at 803-786-8646. You can also order 24/7 at www.chipcoexpress.com
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CREDIT
TERMS
1. OPEN ACCOUNT TERMS _ (Upon approval) Net 20 days – Must
complete the entire Chipco customer application.
2 . On requested credit lines over $20,000 a copy of your financial
statement is required.
3 . We accept credit cards – MasterCard, Visa, Discover, and
American Express.
4 . Electronic Funds Transfer (EFT) is available to those who qualify.
RETURNED
CHECKS
Customers with checks returned because of insufficient funds will
be assessed a $25.00 service charge.
TAX REQUIREMENTS
Every new dealer MUST furnish a State Sales Tax Exemption Certificate
or be billed tax until the certificate is received. All items sold
for personal use must be taxed, even if the individual has a sales
tax number file with Chipco. Shipments cannot be release until this
document is received.
SHIPPING/FREIGHT POLICY
Orders received and credit approved by 4:30 PM local time ship the
same day. Shipments are F.O. B. our warehouses (Columbia, SC). Chipco
offers drop shipping to your customers. We require a confirmation
on your company letterhead in order to drop ship. This letter will
be kept on file at our corporate office.
FREIGHT DAMAGE
Chipco’s DOA Policy does not cover any physical damage that
your product may incur in transit. If you receive a product that
is damaged in transit, follow these instructions: Note any damages
on the receipt. All damaged shipments received via UPS/RPS should
be noted with the carrier. All damaged shipments received via truck
and air carriers must be accepted with all damages clearly noted
on the bill of lading. You must then place the claim with the carrier
within 10 days of receipt. Damage claims are the responsibility
of the consignee. The shipping cartons, packing and content should
be retained in same condition as was received.
DISCREPANCIES
Upon receipt of merchandise, you have three (3) business days to
fax or use any other overnight method to reply in writing as to
any discrepancies.
REFUSED ORDERS
Dealers will be responsible for a 20% Returns Processing Charge
for refused orders in addition to all freight charges. No future
orders will be shipped unless this charge is paid.
WARRANTY PROCEDURES
The warranty for the products purchased from Chipco is provided
by the manufacturer. Chipco administers the individual manufacturer
warranty, which may include returning defective products to Chipco
or sending the defective products to a Factory Authorized Repair
Center. If you request to return defective product to Chipco, you
must comply with the following conditions or your return may be
refused or partial credit given.
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All returns must be in original packaging with all accessories
included.
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Absolutely no advance replacement for defective material.
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No credit on RAM, CPU’s or Software, exchange only.
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No credit will be issued for items older than 7 days. All credit
issued will be in house credits only.
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Items returned more than 30 days after invoice date are for replacement
only and no credit will be issued.
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0-7 days from invoice date – Full credit issued.
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8-30 days from invoice date – replacement items given
on defective items and items returned for credit are charged
20% restocking fee
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After 30 days from invoice date – replacement only (no
credit issued)
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Non-defective items can be charged a restocking fee of 20% (twenty
percent)
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Defective items returned with physical damage are not eligible
for return and will not be accepted.
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Average turnaround time for RMA is two (2) business days, however,
we reserve the right to take up to seven
(7) business days depending on volume and staffing.
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All RMA numbers are valid for 2 weeks from date issued.
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A copy of the original invoice and RMA form must be included with
all RMAs to ensure prompt service. Please fax RMA Request form
to (803) 419-0281.
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We reserve the right to assess a $60 testing and handling fee
for products sent in as RMA defective that prove to be non –
defective upon our inspection.
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All troubleshooting of software and configuration errors will
be billed at a rate of $60 per hour.
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All parts purchased from Chipco carry a one-year warranty except
processors and items whose manufacture warranty is less than one
year.
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Special order items and items not normally stocked at Chipco will
carry a 30 day warranty pending manufacturer/vendor return policy
decisions.
Warranty
Procedures for Chipco - Configured Systems
Chipco’s standard policy on systems configured by Chipco is
a one-year swap on parts. Chipco will replace defective parts for
one year with the same item if available, or with a similar item
if a direct model replacement is unavailable, at our discretion.
Product must have been purchased from Chipco and configured by Chipco.
Dealer’s account must be current. This does not cover abuse
by the dealer or end-user. Vendor must be currently carried by Chipco.
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